In Colombia | Servientrega

International | FedEx

Confirm your purchase and we will toast your order!

PQRS   Write to us at: combiamountaincoffee@gmail.com

Monday to Friday from 8:00 am to 5:00 pm

WhatsApp: (+57)314 896 6694

Delivery Time

Pereira: 2 business days

National: 4 business days

International: 1 week approx.

We will send the tracking number to your email to verify the status of your order.

Warranty

Please write to us with the details of the purchase and the problem (including supporting photographs) to combiamountaincoffee@gmail.com within 4 business days of receiving the order.

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Changes

If you have any problems with the products, you must send us the data and details of the problems with the purchase (attaching photographic support) to the email combiamountaincoffee@gmail.com within a maximum of 3 business days after receiving the delivery. Once we receive the notification by email, we will review the case to respond to your request as soon as possible.

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Refund

The refund will be made after reviewing the case and in accordance with the refund policies of our payment platforms. Remember to write us an email at combiamountaincoffee@gmail.com to inform us of the inconvenience.

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Payment Methods

All purchases made online will be processed through the Mercado Pago platform, with payment methods such as credit card and PSE among others.